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Shipping & Returns

All shipments originate in San Mateo county and sales tax is charged accordingly.

Delivery within the US:

Total amount spent
Shipping Cost
Up to $45
$7
$45 to $60
$8
$60 to $85
$10
$85 to $100
$12
Over $100*
Free

International Shipments**

Total Spent
Shipping Cost
Up to $45
$12
$45 to $60
$18
$60 to $85
$22
$85 to $100
$26
$100 and up**
$30

* This does not include bulk fiber orders.  Because of the weight, alternate shipping arrangements may be required.  You will receive an email with updated pricing if the site doesn't charge properly.  Should you'd like to have a quote, please email me before you purchase with any questions.  I try to ship 4 days a week; unless you've ordered a custom item, your order should be on the way within 72 hours.

* International shipments require a trip to the post office so these orders will go out weekly.  Please consider this if you are expecting to receive an item by a certain date.

Store Pick-Up

If your'e in the Bay Area and would like to pick up your order in person, I'm happy to have you do so.  You'll receive an email notification when your order is ready and we can arrange a time that's convenient for both of us.  There is no shipping charge for in-person pick-up.

Return Policy (9/7/2011)

Overall, I want you to be happy with your purchase.  If there is a problem with your order, you have seven (7) days from receipt to contact me so that I can work with you to try and make it right.  Before returning anything, you must contact me! You are entitled to an exchange or a store credit if the product is returned in the as-shipped condition.  Anything that is being sold "as-is" or "no return" will have this in the item listing.

There are no returns or exchanges on gifts or club items.

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